Rynbo Call Center Services
Rynbo is a Bihar based company with call center services delivered from our Indian call center location. While many businesses may choose to outsource to overseas call centers to help cut costs, their customer service can suffer. We offer affordable call center solutions that give your business that local presence your customers know and enjoy.
- Small business call center:
See how Rynbo can help your SMB strengthen customer support, increase sales, and reduce costs.
- Call center pricing:
Affordable US based call center pricing. Explore our shared and dedicated pricing models.
- Healthcare call center services:
Create better patient experiences with around the clock customer support.
- Call center company:
Keep up with omni-channel communication with the top call center company.
We speak your language.
Even the best overseas centers won’t be able to compete with the mannerisms and dialect of India based agents. When we speak with your customers, we’re creating a real connection that will show in how your customers perceive your brand.
Your software. Our agents. It's that easy.
Allowing our agents to utilize your existing customer relationship management system or helpdesk takes the headache out of customer service outsourcing. We can work with your current software, e.g. Salesforce, Zoho, or Zendesk, access customers’ information, and instantly enter data into the software you’re already using. The less data entry you have to do means the more time to focus on other tasks.
Constant quality assurance.
We know how critical customer service is to your business. So, we’ve developed internal assessment tools to make sure our agents are performing at an exceptional level. Our call center agents’ pay is based on monthly scoring for things like first call resolution and brand representation. And, with our online portal, you can play a part in our quality assurance monitoring by listening to calls and rating the operators handling your calls.
24 Hour Email Response Services
If you receive emails that need attention after business hours, our call center agents can sift through your emails when you can’t. Don’t let urgent customer emails or service requests sit in your inbox until the next day. With our email monitoring and response service, our system will automatically check your email at pre-defined intervals and our live call center agents will act on your emails according to your rules. Improve after hours email response rates with Rynbo.
"Get live email management24 hours a day, 7 days a week!" When customers call your business, they expect someone to be there. Email is no different. If your customers are waiting until the next morning for an email response, your brand could be in danger.
Live Chat Outsourcing
Live chat customer service is the fastest, easiest way to answer consumers’ questions and keep them surfing your site. If you can’t be in front of your chat software 24/7, we can. If you want to open up live chat as a customer service channel, we can help. Outsourcing your chat support to Rynbo reduces shopping cart abandonment, increases sales, and leads to higher customer satisfaction ratings. What’s not to love? Your software, or ours? Outsourcing your live chat support to Rynbo couldn’t be easier. Just provide one of our dedicated agents with a login to whatever live chat software you’re already using – like LivePerson, Olark, LiveAgent, Zendesk, and SnapEngage to name a few. We are happy to accommodate your software and train our agents on your specific protocols.
Help Desk Call Center Services
Outsourcing your help desk keeps your small business’s customer service department open 24 hours a day! Our US based call centers can provide front-line tier-1 technical support or backup for your own in-house help desk team. Take the nightmare out of your support process and focus on growing your business instead. We rely on technology every day. And when that technology goes haywire, we need fast, live help. Where creating your own inbound call center can be a nightmare, outsourcing to Rynbo is a dream. Our professional and friendly agents are available 24/7/365 for Tier 1 technical support requests. When your customers need help, we’re available.
B2B Telemarketing Call Center Services
Telemarketing campaigns are an effective and affordable way to market. Hiring Rynbo as your B2B telemarketing team lets you quickly connect with prospects and close sales at an incredibly low cost per acquisition compared to other marketing campaigns. Running your own telemarketing campaigns is not cost effective. Outsourcing your B2B telemarketing to Rynbo is.
The experience you need.
We’ve worked with companies of all sizes ranging from small businesses to large Fortune 500 companies including wireless providers, large retailers, hotels, technology companies, PC manufacturers, and consumer electronics companies. Our help desk solutions include:
- Problem resolution
- Escalation handling to Tier 2 or Tier 3 teams
- Software problems
- Hardware troubleshooting
- Warranty support
- Technical repair troubleshooting
- Billing resolution
- Logistics support